Immediately upon receipt of your bait remove it from the shipping container and inspect the contents. Please report any problems as soon as possible. Live delivery is guaranteed. Delivery time is guaranteed only where such guarantee is provided by the carrier. Shipments are made by SPEE-DEE Delivery Service, where available, or Priority Mail by the  U.S. Postal Service. SHIPPING IS FREE! Keep that in mind when comparing us to others. Delivery time is usually about 2 to 3 business days but allow 7 to 10 days if needed by a certain date.  Please allow for delays in the month of December due to the increase in demand for bait and also the increase in time taken for the postal carriers to deliver.